Returns and Warranty Policy

RETURNS AND WARRANTY POLICY

MK Autobreakers Return Policy

At MK Autobreakers, we are committed to ensuring customer satisfaction with every purchase. If you are not entirely satisfied with your order, our return policy outlines the procedures and conditions for returns and refunds.. Simply return the part/s in their original condition within 30 days of receipt for a refund. We will issue a refund upon receipt and examination. Items should, wherever possible, be returned in their original (or similarly robust) packaging with a completed Returns Form.

You can print off a Returns Form by clicking on ‘Download Returns Form’ below. Fill in the required fields and return it with your goods to:

Unit 3 Landau Way

Darent Industrial Park, , Dartford, Erith DA8 2LF

 

MK Autobreakers Return Policy

1. Eligibility for Returns

We accept returns under the following conditions:

  • Timeframe: Returns must be initiated within 30 days of purchase or delivery.
  • Condition: Items must be in their original condition, unused, and undamaged. Items returned in a non-saleable condition may be subject to a restocking fee or rejection.
  • Packaging: Items should be returned in the original packaging or adequately protected to avoid damage during transit.
  • Any deliveries which fail through no fault of the courier or seller will incur return charges, these are billed to MKAUTOBREAKERS and WILL be passed on

2. Non-Returnable Items

The following items are not eligible for return:

  • Electrical parts (e.g., sensors, ECU units) unless proven faulty.
  • Items specifically sold as “non-returnable” or “sold as seen.”
  • Custom or special-order parts that were specifically sourced or modified at the customer’s request.

3. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item:

  1. Contact Us: For items damaged in transit, notification must be made through our store within 24 hours and images supplied of packaging and part to enable claims to be processed.
  2. Provide Proof: Submit clear photos of the item, including the part number and the issue.
  3. Resolution Options: We will offer a replacement, repair, or full refund once the claim is validated.

4. Return Process

  1. Contact Customer Support: Reach out via phone or email to receive a Return Form.
  2. Pack the Item: Securely pack the item, including a copy of your receipt and the RAN.
  3. Ship the Item: Send the item to the address below. Customers are responsible for return shipping costs unless the item was faulty or incorrectly supplied.
    • Address: Unit 3 Landau way, MK Autobreakers, London, UK
  4. Inspection and Processing: Once received, we will inspect the item and process the refund or replacement within 3 business days.
  5. International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our parts.If you are completing an international return email our aftersales team or call +44 (0) 1322 332031 to book in the faulty / incorrect return. We will then advise and assist you with the return. Please include as many details as possible about the fault.
  6. If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If the item is not included on the dispatch note, it will be arriving separately. If the item is listed but not present, please email us quoting your order number and stating the missing item and we will investigate the matter further

IMPORTANT: Please note we are not penalising anyone for making a mistake or changing their mind, simply passing on the charges we incur.

5. Refunds

  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

We offer exchanges for items of equal or lesser value. If the new item is more expensive, the price difference must be paid before dispatch.

7. Restocking Fee

A 20% restocking fee may be applied to returns of non-faulty items, especially if they were part of a bulk or large order.

8. Contact Us

For any questions regarding this policy or assistance with returns, contact us at:

Thank you for choosing MK Autobreakers. We value your business and aim to provide you with the best possible service.